Hiring an air conditioner technician can be a little intimidating if you don’t know a company offhand. You want an aircon technician who is knowledgeable and honest about the repairs that are needed. But there are other important factors that you should consider as well.


Trust is the basic building block of any working relationship. Finding an air conditioner repair company you can trust means you won’t get overcharged or be told you need costly repairs when you don’t. Spend time talking to the aircon technician and the company. Ask them questions. They should make time to answer them to your satisfaction.


Many air conditioner companies in the market use cheap and unreliable labour, technicians who only know the few basics. They are not able to handle unexpected issues or random questions. Look for a company that has extensive knowledge and operating experience.

Do not go for Cheap

Saving money is important, but sometimes the lowest price is not the best price. As you’re researching air conditioner repair companies, you will notice most of the maintenance and check-ups are priced equally between competitors. If you find someone who is much less expensive than the others, there may be a reason…


Air conditioners break down at the most inconvenient times. Look for someone who has your comfort and urgency in mind. There is no reason why you should have to wait more than a day or two for a repair. But do remember that during peak times such as during a heatwave, repair lead times may be far longer.

Personal Assistance

When your air conditioner breaks down, you want immediate assistance. Leaving a message and wondering whether the company got it or not, doesn’t leave you feeling satisfied or helped. When auditioning companies ask them how their “after” hours service works. Who will you call, who will help, what’s their service agreement for getting someone to your home?

Trusted Relationship

Establishing an on-going relationship with an air conditioner company means you will get the best service and they’ll be knowledgeable about the history of your unit. Repeat business means the world to a business owner, and they tend to then look after you more than once-off clients!

Get to know Alair Airconditioning

Finding the right air conditioning repair company gives you peace of mind that your unit will be taken care of quickly and your family’s or office workers comfort will be restored easily. Alair is on standby to assist with air conditioner breakdowns, repairs and new air conditioner installations.

For more information, visit www.alair.co.za, call us on 0860 886 886 or 011 849 1010. Alternatively, visit our Quote Request page.